How to File a Warranty Claim
To initiate a warranty claim, please follow the link at the bottom of this page and complete the form. After submitting the form, you will receive a Return Authorization Number (RAN) within 48 hours, in the format of RAN#1234. This number is essential for tracking your watch throughout the repair process and ensuring it is correctly linked to your account.
The RAN number also helps prevent delays, as items arriving without it may be mistakenly forwarded to our headquarters in Zürich, resulting in potential customs charges and slower processing. Once your claim is filed, you will be provided with the return address, and you must include the RAN number in the address as follows:
Timepiece Service Centre
(RAN#1234)
The Old Brewery
Station Way
Crawley
West Sussex
RH10 1JH
UK
The warranty claim form ensures that both our Timepiece Service Centre and MWC have full details of the watch, as well as whether it is a warranty or non-warranty issue. After submitting the form, we will assess the best course of action—whether the watch needs repair, servicing, or replacement.
To file a warranty request, please click this link: Warranty Request
Please note, we charge a flat fee for return shipping:
This fee covers registered and insured return postage, ensuring your watch is safely tracked and delivered worldwide. This is not a repair charge; it is solely to cover secure return shipping. If the postage fee is not paid, your watch will either be held until payment is made or sent by regular, uninsured mail at your own risk. Payment for return shipping will be requested once repair arrangements are finalized. If the repair is non-warranty, this fee will be billed along with the repair cost.
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