To arrange an exchange, please click the link here and complete the form we have provided full details of all of the procedures below, but if you have any questions, you can always email the office where the original watch was purchased or ourselves. Once the form is submitted, you will receive a Return Authorisation Number (RAN) within 48 hours in the format RAN#1234. This number is essential for tracking your watch throughout the exchange process and ensuring it is exchanged for the correct model with the minimum of delay.
Please note: This form can also be used for part exchanges which relate to other watches where it has already been agreed that they can be sent in for part exchange. If this is the case you would have received correspondence directly from an MWC location which can be pasted into the exchange request form.
The RAN number (e.g RAN#1234) allows us to correctly allocate your item as soon as it’s booked in. Without this number, the item could be sent to another location, potentially resulting in significantly slower processing and other potential delays. Once your exchange request is submitted, we will provide the return address, and you must include the RAN number in the following format:
Example Address:
Timepiece Service Centre
(RAN#1234)
The Old Brewery
Station Way
Crawley
West Sussex
RH10 1JH
UK
The online form ensures that both the Service Centre and MWC office have access to all relevant details of your watch and the required model for the exchange. After submitting the form, we will verify the original order and replacement details and arrange for any necessary cost adjustments.
Important Information Required for an Exchange Request:
To submit your exchange request, please use this link: Exchange Request. In your request, please provide the information below to avoid unnecessary back-and-forth correspondence which can arise if it proves difficult to clarify exactly which models are involved. Essentially all that's required is if for example the existing Watch is SKU Code: ABC/123/B and you are seeking to exchange it, for example for SKU Code: DEF/456/B that is all you need to really add because the staff can immediately pull up details of the first product and also the second product to cross reference everything.
If the exchange is for a product which is the same price as the item originally purchased the only cost incurred would be for the return shipping if there is an adjustment because the Watch you wish to exchange for is a more expensive or a cheaper model than we would be able to sort that out with the location which originally supplied the watch.
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