The MWC warranty provides coverage for manufacturing defects as set out in our warranty policy. Generally MWC will action the required work as soon we receive your watch and confirm the details which were filed on the service request sheet. All warranty repairs are subject to the examination of the fault by Timepiece Service Center who are our main appointed service agents with whom we work closely. We also carry out some repairs ourselves in Switzerland and Germany.
Depending on the nature of the fault, our warranty covers either the repair or sometimes the replacement of the customer’s watch with either the same model or a superior model if a direct replacement is unavailable. Our service staff are tasked with determining whether it is better to repair or replace the watch, and this will be based on which option they conclude is the best course after carrying out a thorough examination.
One other factor to keep in mind is that batteries can fail at anytime and the battery in a water-resistant watch should be changed only by the manufacturer or a professional watchmaker so that the seal can be checked and renewed if necessary, if you need to have the battery exchanged during the warranty period we recommend obtaining a receipt from the watchmaker or jeweller in case an unrelated warranty claim needs to be filed during the 2-year warranty period, also ask them if they checked the water resistance after fitting the new battery. If any work is carried out by an unqualified party, the warranty would be invalidated. For example, if you change the battery yourself, keep in mind the watch would potentially no longer be water-resistant.
The Warranty Includes:
The Warranty Excludes:
IMPORTANT: The GTLS tritium vials on some watches are a specialist item and should not be removed by anyone unfamiliar with the technology.
To file a warranty support request, please go to this URL https://support.timepieceservices.net/support/tickets/new
For more useful tips regarding watches in general go to the link below which will take you to Timepiece Service Centre who are one of our authorised service and repair locations.