The MWC warranty provides coverage for manufacturing defects as outlined in our warranty policy. Generally, MWC will initiate the required work as soon as we receive your watch and confirm the details from the service request sheet. All warranty repairs are subject to examination by Timepiece Service Center, our main appointed service agents, with whom we work closely. We also perform some repairs ourselves in Switzerland and Germany.
Depending on the nature of the fault, our warranty covers either the repair or, in some cases, the replacement of the customer’s watch with the same model or a superior model if a direct replacement is unavailable. Our service staff will determine whether it is better to repair or replace the watch after a thorough examination.
Please note that batteries can fail at any time. The battery in a water-resistant watch should be changed only by the manufacturer or a professional watchmaker to ensure the seal is checked and renewed if necessary. If you need to have the battery changed during the warranty period, we recommend obtaining a receipt from the watchmaker or jeweler in case an unrelated warranty claim needs to be filed during the 2-year warranty period. Also, ask them to check the water resistance after fitting the new battery. If any work is carried out by an unqualified party, the warranty will be invalidated. For example, if you change the battery yourself, the watch may no longer be water-resistant.
The Warranty Includes:
The Warranty Excludes:
IMPORTANT: The GTLS tritium vials on some watches are specialist items and should not be removed by anyone unfamiliar with the technology.
To file a warranty support request, please go to this URL https://support.timepieceservices.net/support/tickets/new
For more useful tips regarding watches in general go to the link below which will take you to Timepiece Service Centre who are one of our authorised service and repair locations.
http://support.timepieceservices.net/support/home
Content copyright 1993-2024. MWC-SERVICE.COM. All rights reserved.