MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT

MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT
  • Home Page
  • Filing a Warranty Claim
  • Non Warranty Repairs
  • Looking After Your Watch
  • Contact Numbers/Websites
  • Email MWC
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    • Home Page
    • Filing a Warranty Claim
    • Non Warranty Repairs
    • Looking After Your Watch
    • Contact Numbers/Websites
    • Email MWC

MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT

MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT MWC SERVICE FOR WARRANTY AND NON WARRANTY SUPPORT
  • Home Page
  • Filing a Warranty Claim
  • Non Warranty Repairs
  • Looking After Your Watch
  • Contact Numbers/Websites
  • Email MWC

Welcome to MWC Service AND SUPPORT

Welcome to MWC Service AND SUPPORTWelcome to MWC Service AND SUPPORTWelcome to MWC Service AND SUPPORT

Welcome to MWC Service AND SUPPORT

Welcome to MWC Service AND SUPPORTWelcome to MWC Service AND SUPPORTWelcome to MWC Service AND SUPPORT

About us

The MWC warranty provides coverage for manufacturing defects as set out in our warranty policy. Generally MWC will action the required  work as soon we receive your watch and confirm the details which were filed on the service request sheet.  All warranty repairs are subject to the examination of the fault by Timepiece Service Center who are our main appointed service agents with whom we work closely.  We also carry out some repairs ourselves in Switzerland and Germany.


Depending on the nature of the fault, our warranty covers either the repair or sometimes the replacement of the customer’s watch with either the same model or a superior model if a direct replacement is unavailable. Our service staff are tasked with determining whether it is better to repair or replace the watch, and this will be based on which option they conclude is the best course after carrying out a thorough examination.


One other factor to keep in mind is that batteries can fail at anytime and the battery in a water-resistant watch should be changed only by the manufacturer or a professional watchmaker so that the seal can be checked and renewed if necessary, if you need to have the battery exchanged during the warranty period we recommend obtaining a receipt from the watchmaker or jeweller in case an unrelated warranty claim needs to be filed during the 2-year warranty period, also ask them if they checked the water resistance after fitting the new battery. If any work is carried out by an unqualified party, the warranty would be invalidated. For example, if you change the battery yourself, keep in mind the watch would potentially no longer be water-resistant. 


The Warranty Includes:


  • Failure of the movement
  • Hands coming off
  • Condensation or flooding on models rated 50m/165ft water-resistant or higher and where the crown is fully in position
  • Defects during manufacture
  • In the case of Tritium GTLS watches we cover the vials detaching from the dial or hands


The Warranty Excludes:


  • The crystal becoming scratched, damaged or shattered
  • The winder (crown) stem being damaged or broken or the winder coming off the case
  • Bezels or inserts becoming gouged, scratched, loose or lost
  • The strap or bracelet becoming damaged or broken
  • Watch case becoming scratched, gouged, broken or damaged in any way
  • Loss of strap pins whether screw, fixed or spring
  • Defects arising due to misuse of the watch or through negligence or abuse
  • Defects or damage caused by the attempted repair  by an individual or unqualified repairer
  • Flooding or condensation due to the crown being left out of position, including thermal shock which may result in condensation inside the watch if a warm watch which for example has been in the sun is suddenly exposed to an extremely cold environment such as diving into a cold pool
  • Failure of the Tritium GTLS, pressurized glass vials. The failure of the vials is not covered due to the nature of the technology which cannot be warranted against breakage, although failures are extremely rare
  • Use of the watch in a bath or shower, which will cause damage to the seals


IMPORTANT: The GTLS tritium vials on some watches are a specialist item and should not be removed by anyone unfamiliar with the technology.


To file a warranty support request, please go to this URL https://support.timepieceservices.net/support/tickets/new


For more useful tips regarding watches in general go to the link below which will take you to Timepiece Service Centre who are one of our authorised service and repair locations.

http://support.timepieceservices.net/support/home




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  • Home Page
  • Filing a Warranty Claim
  • Non Warranty Repairs
  • Looking After Your Watch
  • Contact Numbers/Websites